Privacy Policy
This Privacy Policy explains how PetLifeScheduler ("we," "our," or "us") collects, uses, shares, stores, and protects personal data when you use our website, app, and related services (collectively, the "Services").
We design our privacy program to align with global privacy expectations, including the EU General Data Protection Regulation (GDPR), UK GDPR, and similar privacy laws in other jurisdictions.
1. Scope
This policy applies to personal data we process as a data controller when you access or use our Services, interact with us, or otherwise engage with our products.
2. Personal Data We Collect
a) Data you provide directly
- Account details (name, email address, login credentials)
- Profile information and preferences
- Pet-related information you choose to provide
- Support communications and feedback
- Billing details (handled by payment providers when applicable)
b) Data collected automatically
- Device and browser information
- IP address and approximate location (derived from IP)
- Usage analytics (features used, session activity, timestamps)
- Cookies and similar tracking technologies
c) Data from third parties
- Authentication providers (if you use social login)
- Payment processors (transaction status and limited billing metadata)
- Service providers that help with analytics, infrastructure, and support
3. Legal Bases for Processing (GDPR/UK GDPR)
Where required, we process personal data under one or more of the following legal bases:
- Contract: to provide and maintain the Services you request.
- Legitimate interests: to improve, secure, and operate our Services responsibly.
- Consent: where required by law, including certain cookies/marketing uses.
- Legal obligation: to comply with applicable legal or regulatory duties.
4. How We Use Personal Data
- Provide, personalize, and improve the Services
- Create and manage your account
- Process transactions and subscriptions
- Communicate service updates, notices, and support responses
- Prevent fraud, abuse, and security incidents
- Comply with legal obligations and enforce our terms
5. Cookies and Similar Technologies
We use cookies and similar technologies for essential functionality, analytics, and (where permitted) marketing.
- Essential cookies: required for security and core service operation.
- Analytics cookies: help us understand usage and improve performance.
- Preference cookies: remember settings and user preferences.
Where required by law, we request consent before placing non-essential cookies. You can manage cookie preferences in your browser settings and, where available, in our cookie banner/settings panel.
6. Sharing of Personal Data
We may share personal data with:
- Service providers (hosting, analytics, support, payments, communications)
- Professional advisors (legal, accounting, audit) as needed
- Authorities when required by law or legal process
- Business transferees in connection with a merger, acquisition, or asset sale
We do not sell personal data in the traditional sense of monetary exchange.
7. International Data Transfers
We may transfer personal data to countries outside your jurisdiction, including outside the EEA/UK/Switzerland. When we do, we use recognized transfer safeguards as required by law, such as:
- European Commission Standard Contractual Clauses (SCCs)
- UK International Data Transfer Addendum (where applicable)
- Other valid transfer mechanisms recognized by applicable law
8. Data Retention
We retain personal data only for as long as necessary for the purposes described in this policy, including to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.
Retention periods depend on data type, legal requirements, and operational needs. When data is no longer needed, we delete it or anonymize it.
9. Your Privacy Rights
Depending on your location, you may have rights including:
- Access to your personal data
- Correction of inaccurate or incomplete data
- Deletion of personal data ("right to be forgotten")
- Restriction of processing
- Data portability
- Objection to processing, including certain profiling/marketing activities
- Withdrawal of consent at any time (where processing is consent-based)
- Appeal rights under applicable local laws
To exercise rights, contact us at petlifescheduler@outlook.com. We may verify your identity before processing requests and will respond within legally required timelines.
10. Region-Specific Disclosures
European Economic Area (EEA), UK, Switzerland
You have the rights listed above and the right to lodge a complaint with your local supervisory authority.
California and Other U.S. State Privacy Laws
Residents may have rights to know, access, correct, delete, and opt out of certain processing or sharing activities under applicable state law. We do not discriminate for exercising privacy rights.
Other Jurisdictions
We honor privacy rights where required by local law and will process requests in accordance with applicable legal obligations.
11. Security
We use appropriate technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. No system is fully secure, so we cannot guarantee absolute security.
12. Children's Privacy
Our Services are not intended for children under the age where parental consent is required by local law. We do not knowingly collect personal data from children in violation of applicable law. If you believe a child has provided personal data unlawfully, contact us so we can investigate and take appropriate action.
13. Third-Party Services and Links
Our Services may include links to third-party websites or integrations. We are not responsible for third-party privacy practices. Review the privacy notices of those third parties before sharing your data.
14. Changes to This Policy
We may update this Privacy Policy from time to time. If changes are material, we will provide notice through the Services or by other appropriate means. The "Last updated" date reflects the latest revision.
15. Contact Us
Email: petlifescheduler@outlook.com